Szállítási szabályzat
Effective date: 22 September 2026
This Shipping & Delivery Policy applies to orders placed through eu.bynoa.com.
Orders are sold by Cydonia Medica Kft. and fulfilled from Hungary through our fulfilment partner, Webshippy.
This Policy forms part of our General Terms and Conditions.
1. WHERE WE DELIVER
The NOA EU store currently delivers to European Union member states only.
We do not currently deliver through this store to the United Kingdom, Switzerland, Norway, Monaco or other destinations outside the European Union.
If your delivery country is not available during checkout, we are currently unable to accept an order for delivery to that destination through this store.
2. ORDER PROCESSING
Orders are generally processed for fulfilment within 1–2 business days after successful payment.
Orders placed on weekends or public holidays will normally begin processing on the next applicable business day.
During periods of exceptionally high demand, promotional launches or circumstances outside our reasonable control, processing may take longer.
Once an order has entered the fulfilment process, we may no longer be able to amend or cancel it.
If you need to request a change, please contact orders@bynoa.com as soon as possible.
3. ESTIMATED DELIVERY TIMES
The following are our current estimated delivery times after dispatch:
Hungary: approximately 2 business days
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Germany, Greece, Ireland, Italy, Lithuania, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Spain: approximately 5 business days
Denmark, Estonia, Finland, France, Latvia, Luxembourg and Sweden: approximately 6 business days
Cyprus and Malta: approximately 5 business days, subject to the delivery service available for the relevant destination.
These delivery times are estimates rather than guaranteed delivery dates unless we expressly agree otherwise.
The estimated delivery period begins after dispatch and does not include the order processing period described above.
Remote locations, islands and certain postal areas may require additional delivery time.
4. DELIVERY CHARGES
Delivery charges are calculated according to the destination, available delivery method and other relevant order characteristics.
The applicable delivery charge will be displayed during checkout before you submit and pay for your order.
You will therefore have an opportunity to review the delivery charge and total purchase price before completing the transaction.
5. VAT AND EU DELIVERY
Products sold through the NOA EU store are dispatched from Hungary to destinations within the European Union.
Prices displayed to consumers include applicable VAT.
For eligible cross-border B2C sales within the European Union, VAT is accounted for in accordance with applicable EU VAT rules, including the One Stop Shop scheme where applicable.
As orders sold through this store are dispatched from within the EU and delivered to EU member states, they are not treated as imports into the EU from a third country.
6. FULFILMENT AND CARRIERS
Orders are prepared and dispatched through our fulfilment partner, Webshippy.
Webshippy may use different delivery carriers depending on the destination and delivery service selected or available.
For this reason, NOA does not guarantee that every order will be delivered by a particular courier.
Where tracking is available, tracking information will normally be provided after the order has been dispatched.
7. TRACKING YOUR ORDER
Once your order has been dispatched, you will normally receive a dispatch or tracking notification by email where tracking is available for the applicable delivery service.
Please ensure that the email address provided during checkout is correct.
Tracking information may take some time to become active after a parcel has been handed to the carrier.
8. DELIVERY ADDRESS
You are responsible for providing a complete and accurate delivery address during checkout.
Please check your delivery details carefully before submitting your order.
If you discover an error after placing your order, contact orders@bynoa.com as soon as possible.
We will make reasonable efforts to amend the delivery details where operationally possible. However, once an order has entered fulfilment or been dispatched, we may be unable to change its destination.
NOA is not responsible for delays resulting solely from incorrect or incomplete delivery information supplied by the customer, without prejudice to any mandatory consumer rights.
9. DELIVERY ATTEMPTS AND UNCLAIMED PARCELS
Depending on the carrier and destination, delivery may require the recipient to be available to receive the parcel or to collect it from a designated collection location.
Please follow any delivery instructions or notifications provided by the carrier.
If a parcel is returned because:
• the delivery address supplied was incorrect or incomplete;
• delivery was refused without a legal basis for doing so; or
• the parcel was not collected within the carrier's collection period,
please contact orders@bynoa.com.
Where permitted by applicable law, reasonable additional delivery or return costs resulting from circumstances attributable to the customer may be charged before redelivery or taken into account when processing any amount due to the customer.
This does not affect your statutory right of withdrawal or your rights where failed delivery is attributable to NOA, our fulfilment partner or the carrier.
10. DELAYED DELIVERY
Occasionally, delivery may take longer than estimated because of circumstances such as carrier disruption, severe weather, public holidays, exceptional demand, transportation disruption or other events outside our reasonable control.
If your tracking information has not updated for an unusual period or your order has not arrived within the expected delivery period, please contact:
We will investigate the delivery with our fulfilment partner and/or carrier where appropriate.
Estimated delivery times do not limit any statutory rights you may have in relation to delayed performance.
Where applicable law gives you the right to set an additional reasonable period for delivery and the order is still not delivered within that period, your statutory rights, including any applicable right to terminate the contract, remain unaffected.
11. LOST PARCELS
If you believe your parcel has been lost in transit, please contact orders@bynoa.com.
We may need to investigate the shipment with Webshippy and the relevant carrier before confirming that a parcel is lost.
If an order is confirmed as lost, we will provide the appropriate remedy in accordance with applicable consumer law.
You will not be required to bear the loss of a parcel where the risk remains with the Seller under applicable law.
12. DAMAGED PARCELS
If your parcel arrives visibly damaged, please photograph the external packaging and affected Products where reasonably possible and contact:
Please do not consume a food supplement if its container, protective packaging or seal has arrived broken, damaged or apparently tampered with.
Your statutory rights in relation to damaged or non-conforming Products are not affected by this Policy.
Further information is available in our Refund & Returns Policy.
13. RISK DURING DELIVERY
Where NOA arranges delivery to a Consumer, risk in the Products remains with the Seller until the Consumer, or a third party designated by the Consumer other than the carrier, acquires physical possession of the Products, except where applicable law provides otherwise.
Nothing in this Policy transfers delivery risk to a Consumer earlier than permitted by mandatory consumer law.
14. ORDER CANCELLATION
If you wish to cancel an order before dispatch, contact orders@bynoa.com as soon as possible.
We will attempt to stop fulfilment where operationally possible.
Because orders may be processed quickly by our fulfilment partner, we cannot guarantee that an order can be cancelled after it has been submitted.
If the order has already been dispatched, your statutory withdrawal rights may still apply.
Please refer to our Refund & Returns Policy for further information.
15. RETURNS
Returns are handled separately from outbound deliveries.
If you wish to return an eligible Product, please follow our Refund & Returns Policy and contact orders@bynoa.com for the appropriate Webshippy return address and instructions.
Please do not send returns to Cydonia Medica Kft.'s registered office unless we specifically instruct you to do so.
16. CONTACT
For questions concerning shipping, tracking or delivery:
Cydonia Medica Kft.
Registered office: 6721 Szeged, Vadász utca 5., 1st floor, door 2, Hungary
Registering authority: Szegedi Törvényszék Cégbírósága
Company registration number: 06-09-030685
Tax number: 32879162-2-06
Email: orders@bynoa.com
Telephone: +44 7337 911323
Website: eu.bynoa.com
Email is our primary customer service channel.