Refund policy
REFUND & RETURNS POLICY
Effective date: 22 September 2026
This Refund & Returns Policy applies to purchases made through eu.bynoa.com. It forms part of the General Terms and Conditions of Cydonia Medica Kft. and does not limit any mandatory rights available to consumers under applicable law.
1. 14-DAY RIGHT OF WITHDRAWAL
If you are a consumer purchasing online, you generally have the right to withdraw from your purchase without giving a reason within 14 days, subject to the exceptions described below. For Products, the 14-day period begins on the day on which you, or a third party designated by you other than the carrier, receives the Product.
If Products from the same order are delivered separately, the period begins when the last Product is received. You may also exercise your right of withdrawal before the Product has been delivered.
2. HOW TO WITHDRAW
To exercise your right of withdrawal within the applicable period, you may:
• use the electronic “Withdraw from Contract” function available on our Website;
• email an unequivocal statement of withdrawal to orders@bynoa.com; or
• use the Model Withdrawal Form at the end of this Policy.
You do not have to use the Model Withdrawal Form.
It is sufficient to send your withdrawal notification before the 14-day withdrawal period expires. If you use our electronic withdrawal function, we will acknowledge receipt of your withdrawal electronically without undue delay.
3. RETURNING YOUR PRODUCTS
After notifying us that you are withdrawing from the Contract, you must return the relevant Product without undue delay and no later than 14 days after notifying us of your withdrawal. Returns are processed through our fulfilment partner, Webshippy.
Please contact: orders@bynoa.com to receive the appropriate return instructions.
The designated returns address is:
NOA / Cydonia Medica Kft.
Webshippy Logistics Center
East Gate Business Park C/2.
2151 Fót
Hungary
Please follow the return instructions provided by NOA.
We recommend retaining proof of postage or other evidence showing that the Product was returned. Returns sent cash on delivery or with charges payable by the recipient will not be accepted unless expressly agreed in advance.
4. RETURN COSTS
For a standard change-of-mind withdrawal, you are responsible for the direct cost of returning the Product unless NOA expressly agrees otherwise. If a Product is faulty, damaged, incorrect or otherwise non-conforming, your statutory rights apply and NOA will bear return costs where required by law.
5. FOOD SUPPLEMENTS AND OPENED PRODUCTS
NOA Products are food supplements. The statutory right of withdrawal does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene where the protective seal has been broken after delivery. Accordingly, if you wish to return a NOA food supplement because you have changed your mind, do not break or remove the Product's protective seal. Opening the external shipping parcel solely to inspect your order does not, by itself, remove your withdrawal right. This exception does not affect your statutory rights if a Product is faulty, damaged, incorrect or otherwise non-conforming.
6. CONDITION OF RETURNED PRODUCTS
You may inspect a Product to the extent reasonably necessary to establish its nature, characteristics and functioning. You may be responsible for any reduction in value resulting from handling beyond what is necessary for that purpose. This is separate from the health and hygiene exception applying to sealed Products described above. We do not make retention of all original external shipping packaging a blanket condition of exercising a statutory withdrawal right.
7. REFUNDS FOLLOWING WITHDRAWAL
If you validly withdraw from your purchase, we will reimburse the payments that must be reimbursed under applicable law. This includes the purchase price of the returned Product and, where applicable, the cost of the least expensive standard delivery method offered for the order. If you selected a delivery method that was more expensive than our least expensive standard delivery option, the additional delivery cost is not refundable unless required by law. We will make the reimbursement without undue delay and no later than 14 days after we are informed of your decision to withdraw. We may withhold reimbursement until:
• we have received the returned Product; or
• you provide evidence that you have returned it, whichever occurs first.
8. HOW REFUNDS ARE PAID
Unless expressly agreed otherwise, refunds will be made using the same payment method used for the original transaction. You will not be charged a fee by NOA for receiving a statutory refund. If you expressly agree to a different refund method, that method may be used provided it does not result in additional costs to you.
9. FAULTY, DAMAGED OR INCORRECT PRODUCTS
Your statutory rights are separate from the 14-day change-of-mind withdrawal right.
If you receive a Product that is:
• damaged;
• faulty;
• incorrect;
• missing from your order; or
• otherwise not in conformity with the Contract,
please contact orders@bynoa.com as soon as reasonably possible.
Please provide your order number and a description of the issue. Photographs of the Product, packaging and delivery parcel may help us investigate the matter quickly.
Nothing in this Policy limits your statutory rights relating to non-conforming Products.
10. DAMAGED OR TAMPERED FOOD SUPPLEMENTS
Please do not consume a NOA food supplement if its container, protective seal or packaging appears to have been opened, damaged or tampered with before delivery. Contact orders@bynoa.com with your order details and photographs where possible. We will investigate and provide the appropriate remedy in accordance with applicable consumer law.
11. INCORRECT PRODUCTS
If we have sent you a Product different from the Product you ordered, contact orders@bynoa.com. Where the error is attributable to NOA or our fulfilment process, we will provide an appropriate remedy and bear the reasonable return costs where required.
12. CANCELLING BEFORE DISPATCH
If you wish to cancel an order before it has been dispatched, contact orders@bynoa.com as soon as possible. We will attempt to stop fulfilment where operationally possible. Because orders may enter the fulfilment process quickly, we cannot guarantee that an order can be stopped once submitted. If your order has already been dispatched, your statutory withdrawal rights may still apply.
13. EXCHANGES
We do not currently operate a general exchange service. If you wish to change a Product and your purchase qualifies for withdrawal, you may return the eligible Product in accordance with this Policy and place a new order. This does not affect your rights where a Product is faulty, damaged, incorrect or non-conforming.
14. PROOF OF PURCHASE
We may request reasonable information necessary to identify your purchase, such as your order number, name or email address used when placing the order. This allows us to locate the transaction and process the return or statutory claim.
15. ELECTRONIC WITHDRAWAL FUNCTION
For contracts concluded through our Website, an electronic “Withdraw from Contract” function is made available during the applicable statutory withdrawal period. The function allows you to submit the information necessary to identify you and the Contract from which you wish to withdraw. Before submission, you will be able to confirm your decision to withdraw. After submission, we will send an acknowledgement on a durable medium, such as email, without undue delay, including the relevant submission information. Use of this electronic function is not the only way to exercise your withdrawal right. You may also notify us through an unequivocal statement, including by email, or use the Model Withdrawal Form below.
16. COMPLAINTS AND DISPUTE RESOLUTION
If you have a complaint concerning a purchase, return or refund, please contact us first at orders@bynoa.com so that we can seek to resolve the matter directly.
If a consumer dispute cannot be resolved directly, consumers may have the right to initiate proceedings before the competent Hungarian conciliation body (békéltető testület). Further information about complaints and alternative dispute resolution, including the relevant conciliation body and its contact details, is provided in our General Terms and Conditions. Participation in conciliation proceedings does not affect your right to seek other remedies available under applicable law.
MODEL WITHDRAWAL FORM
Complete and return this form only if you wish to withdraw from the Contract.
To:
Cydonia Medica Kft.
NOA / Cydonia Medica Kft. – Webshippy Logistics Center
East Gate Business Park C/2.
2151 Fót
Hungary
Email: orders@bynoa.com
I hereby give notice that I withdraw from my contract of sale for the following Product(s):
............................................................................................................................
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Order number:
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Ordered on / received on:
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Name of consumer:
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Address of consumer:
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Email address used for the order:
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Signature of consumer:
(only required if this form is submitted on paper)
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Date:
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CONTACT
Cydonia Medica Kft.
Registered office:
6721 Szeged, Vadász utca 5.
1st floor, door 2
Hungary
Company registration number: 06-09-030685
Tax number: 32879162-2-06
Email: orders@bynoa.com
Telephone: +44 7337 911323
Website: eu.bynoa.com
*prepared on the basis of the model withdrawal form included in Annex 2 of Government Decree 45/2014 (II.26.)